Privacy Policy

Last updated: June 2026.

This Privacy Policy explains how Özel Dent House Ağız ve Diş Sağlığı Polikliniği ("Denthouse", "we", "us") collects, uses and protects your personal data when you contact us or use our website. We act as the data controller. You can reach us at info@denthouse.com.tr or at our Istanbul clinic: Mecidiyeköy Mah. Kervan Geçmez Sok. Osmankeçeli İş Merkezi K.2, Şişli/İstanbul, Türkiye.

Data we collect

• Contact details you provide — name, email address, phone number and country.
• The content of your messages, including any photos of your teeth you choose to send us.
• Health information you voluntarily share so we can assess your case and prepare a treatment plan.
• Basic technical data from your visit to our website (such as your approximate region and the pages you view).

How we use your data

• To respond to your enquiry and answer your questions.
• To prepare a personalised treatment plan and price estimate.
• To coordinate your visit, treatment and travel arrangements.
• To provide aftercare and follow-up.
• To meet our legal, accounting and medical record-keeping obligations.

Legal basis for processing (GDPR)

Where the EU General Data Protection Regulation applies, we rely on the following legal bases:

• Your consent — which you can withdraw at any time.
• The performance of a contract with you, or steps taken at your request before entering into one.
• Our legitimate interests in responding to and managing patient enquiries.
• Compliance with a legal obligation.
• For health data, your explicit consent and the provision of health care (Article 9(2)(h) GDPR).

Sharing your data

We share your data only with our clinical team and with the partners strictly needed to deliver your treatment and travel (for example, our coordinators and, where relevant, accommodation or transfer providers). We never sell your personal data and we do not share it for third-party marketing.

International transfers

Denthouse operates clinics in Türkiye and the Netherlands. If you contact us from the EU/EEA, your data may be transferred to and processed in Türkiye. Where this happens, we take steps to ensure your data is protected by appropriate safeguards.

How long we keep your data

We keep your personal data only for as long as necessary for the purposes above, and for any period required by law — for example, medical records are retained for the statutory retention period that applies to healthcare providers.

Your rights

Depending on your location, you have the right to:

• Access the personal data we hold about you.
• Have inaccurate data corrected.
• Request erasure of your data.
• Restrict or object to our processing.
• Receive your data in a portable format.
• Withdraw consent at any time.

To exercise any of these rights, email us at info@denthouse.com.tr. We will respond within the period required by the applicable law.

Cookies

Our website uses only minimal, essential cookies. For details, see our Cookie Policy.

Contact and complaints

For any privacy question, contact us at info@denthouse.com.tr. If you are in Türkiye, you also have the right to lodge a complaint with the Turkish Personal Data Protection Authority (KVKK Kurumu). If you are in the EU/EEA, you may complain to your local data protection authority.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its updated date.